Refund policy

Returns
Returns will only be accepted if received within 14 days of the customer receiving the goods. The racket handle must have the original cellophane/plastic wrapping and there must be no sign of usage of the racket. Please note that none of the brands give any warranty on string breakage as this is an unquantifiable problem. To complete your return, we require a receipt or proof of purchase.  Please do not send your purchase back to the manufacturer.

How to return your product

If you would like to return an item, please send an email to derek.lawrence@dlsports.de or use the model form cancellation. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

Return address: 
DL Sports
Villinger Weg 7
28816 Stuhr
Germany

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at derek.lawrence@dlsports.de.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at derek.lawrence@dlsports.de and send your item to: DLSPORTS, Villinger Weg 7, 28816 Stuhr, Germany.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

If you have any questions, please do not hesitate to contact our customer service. 
Tel: +49 7949713
Email: derek.lawrence@dlsports.de